Frequently Asked Questions (FAQs)

1. How long will delivery take?

We deliver islandwide within 6 working days. You will receive a confirmation once your order has been shipped.

2. Do you charge for delivery?

Yes, delivery charges may apply depending on your location. The amount will be displayed at checkout before you confirm your order.

3. What payment methods do you accept?

We currently accept Cash on Delivery (COD) for your convenience.

4. Can I return or exchange an item?

Yes! We accept returns and exchanges within 14 days of delivery, provided the items are unused, unworn, and in their original condition with tags intact.

5. Do you offer refunds?

Yes, we provide a 7-day money back guarantee. Once we receive your returned product, we will refund the product amount after deducting the delivery fee and 10% service charge.

6. How do I request a return or exchange?

Simply contact our Customer Care team at [email protected] or call 0727 474647 before sending the product back.

7. Are all products available all the time?

No, our collections are produced in limited quantities to maintain exclusivity and quality. If you love something, we recommend purchasing it quickly before it sells out.

8. How do I know my size?

Each product page includes a size guide to help you choose the best fit. If you need further assistance, our team will be happy to guide you.

9. What if I receive a damaged or wrong item?

We sincerely apologize if this happens. Please contact us immediately with your order details, and we’ll arrange a replacement or refund.

10. How can I contact Luxedevo?

You can reach us via:
📧 [email protected]
📱 Hotline: 0727 474647